Zero Tolerance
For the safety and benefit of patients and staff alike, Heath Lane Medical Centre operates a zero tolerance policy towards abusive, aggressive and violent behaviour on the practice premises. In such cases a patient may be asked to leave the premises without being treated. In cases of violent behaviour it is our policy to call the Police.
Please treat the doctors, nurses and reception staff with the same standards of courtesy and respect that you would expect to receive. We will not tolerate rudeness or abuse of any kind.