Welcome to the Heath Lane Medical Centre Website
Through this website we hope to improve our services to all our patients and enable them to find information easily and quickly. You can order repeat prescriptions online, book an appointment, register as a new patient, cancel existing appointments, change your name and address and much more.
Heath Lane Medical Centre was opened in 1995 and there is extensive car parking with easy access for the disabled. On the ground floor there are five consulting rooms, three practice nurse rooms, a treatment room and a minor surgery room as well as rooms for the Counsellor and Phlebotomist. Baby changing facilities and a disabled person’s toilet are sited off the large waiting area. For our patient's convenience we have an independently run pharmacy on site.
We have introduced a new service that allows patients who are currently registered at the practice to consult with a GP electronically and offers alternatives to calling or coming into the surgery for common, more minor problems. Please note any photographs needed to help diagnose your condition can be uploaded securely.
Using this service you can also access self-help content and alternative options available to you (e.g. pharmacy, symptom checkers). To access the service directly click here.
**** When using this service, please do not book a face to face appointment regarding the same problem until you have heard back from the Practice, unless your symptoms get worse ****
Statement regarding access to GP appointments
Contrary to recent media reports and comments Heath Lane Medical Centre would like to confirm to our patients that they have access to 24 hour 365 day urgent care appointments both through GP’s at the Practice during normal practice hours and the out of hours service based at the Countess of Chester Hospital when the practice is closed. Heath Lane patients have access also to routine GP appointments in the extended hours service which operates Mon – Fri 18.30 – 21.30 and Sat, Sun & Bank Holidays 9-14.00, this is in addition to routine care accessible at the practice during normal practice hours, and can be booked in advance via patient services. The extended hours service can also be used for dressings, phlebotomy and the physio first service.
Surgery opening times
Please see 'opening times' link at the top of the website page.
Extended Hours Service and NHS 111
Western Cheshire have set up an evening and weekend pre-bookable GP surgery called Extended Hours at The Countess of Chester Health park in the 1829 building (signposted from the entrance of the Hospital).
You can book a routine appointment with a Doctor or Nurse up to 2 weeks in advance. The clinics run between 6.30pm and 9.30pm on weekdays, Saturdays 9am - 2pm and Sundays and bank holidays 10am - 3 pm.
This service is useful for patients who work unsociable hours or find it difficult to attend the surgery during normal surgery hours.
For an appointment at extended hours please call: 0300 123 7743
You should use this service outside of the surgery opening hours if you urgently need medical help or advice but it's not a life threatening situation.
Call 111 if:
- You need medical help fast but its not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don't know who to call or you don't have a GP to call.
- You need health information or reassurance about what to do next.
For genuine emergencies dial 999.
Online Appointment Booking Service
You are now able to book routine GP appointments online. In order to book these appointments you must first register. To do this please phone Patient Services on 01244 563105 or ask at reception where you will be given a individual log in and password. Please note - for acute 'on the day' appointments you must ring the surgery as these cannot be booked on line.
Patient Participation Group (PPG)
The Patient Participation Group (PPG) is a small group of patients who work in partnership with practice staff and GP’s to help the Practice focus on its aim of enabling its patients to live a healthy life. They meet with practice staff about four times a year and discuss a wide range of topics (minutes of their meetings are on the Practice website under “PPG”). They also help to take on specific projects for the practice and recently helped with the new refurbishments following the acceptance of the Surgery Improvement Grant.
Mr Greg Yates is the Patient Participation Group Chairman
If you would like to contact the PPG with a view to joining the group, to ask a question, raise an issue or make a suggestion, you can email Greg at:
Alternatively, you can write to the PPG via the Practice reception and we will pass your letter on to the chairman. If your issue needs discussion at one of the PPG meetings, you would be welcome to attend.
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(Site updated 15/11/2017)