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Patient Services Update: We have recently launched 'Patient Services' to replace 'Reception'.  We have reviewed and updated our services to ensure our patients recieve the best service possible.  

Website Update: We have also updated our website to improve accessibility and ease of use.  Please see 'latest news' on the right hand tab, for more information of new updates within the practice.  

Minutes 27 January 2016

Welcome to the Heath Lane Medical Centre Website   

Mission statement



Through this website we hope to improve our services to all our patients and enable them to find information easily and quickly.  You can order repeat prescriptions online, book an appointment, register as a new patient, cancel existing appointments, change your name and address and much more.

Heath Lane Medical Centre was opened in 1995 and there is extensive car parking with easy access for the disabled. On the ground floor there are five consulting rooms, three practice nurse rooms, a treatment room and a minor surgery room as well as rooms for the Counsellor and Phlebotomist. Baby changing facilities and a disabled person’s toilet are sited off the large waiting area.  For our patient's convenience we have an independently run pharmacy on site.


Extended Hours and Out of Hours Services

Extended Hours Service

Western Cheshire have set up an evening and weekend pre-bookable GP surgery called Extended Hours at The Countess of Chester Health park in the 1829 building (signposted from the entrance of the Hospital). 

You can book a routine appointment with a Doctor or Nurse up to 2 weeks in advance.  The clinics run between 6.30pm and 9.30pm on weekdays, Saturdays 9am - 2pm and Sundays and bank holidays 10am - 3 pm. 

This service should be useful for patients who work unsociable hours or find it difficult to attend the surgery during normal surgery hours.   Leaflets about the service are available in the surgery.

Telephone 01244 385422 to make an appointment.


You should use this service if you urgently need medical help or advice but it's not a life threatening situation.

Call 111 if:

  1. You need medical help fast but its not a 999 emergency.
  2. You think you need to go to A&E or need another NHS urgent care service.
  3. You don't know who to call or you don't have a GP to call.
  4. You need health information or reassurance about what to do next.

For genuine emergencies dial 999.

New Heath Lane Medical Centre Surgery App 

We are delighted to announce that the new 'Heath Lane Medical Centre App' is now available.  The app is downloadable from the Apple App Store and Google Play for any smart phone or tablet device.  The Heath Lane Medical Centre App will allow you to access everything you need through one central location.  You will be able to update your records, order a prescription and book an online appointment.  It also includes useful tools such as 'Self Help Health Videos' which help you to manage your health and wellbeing and a phonebook which holds the numbers of your local services. 

Download the app now and create your own personal log in to find out more.  Remember this app is personal to YOU so if you have an idea, we want to hear it.  To do so download the app and leave a comment on the feedback page.  

To download the app, type 'Heath Lane Medical Centre' into the search bar via your app store.

Alternatively click on the link below to give you instructions on how you can download or scan the QR Code using the camera on your phone:

QR Code

New Online Appointment Booking Service 

You are now able to book routine GP appointments online.  In order to book these appointments you must first register.  To do this please phone Patient Services on 01244 563105 or ask at reception.  Please note - for acute 'on the day' appointments you must ring the surgery as these cannot be booked on line.

Patient Participation Group (PPG)

The PPG is a Patient Participation Group who work in partnership with practice staff and GP's to make sure that our practice puts the patient, and improving health, at the heart of everything we do. 

For further information about the PPG please go to the 'Have Your Say' tab under 'Patient Group' on the right hand side of the page.

See latest news for further articles

(Site updated 15/06/2016)
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