The surgery is open from 8am - 6.30pm Monday to Friday. You can book a routine doctor appointment up to 2 weeks ahead and a nurse appointment up to 3 months ahead.
How does it work?
All acute on-the-day appointments are triaged by one of our Advanced Nurse Practitioners. These appointments open at 8am Monday—Friday where our Patient Services Team take a brief description of your problem and book you an appointment.
Please note—There is always a GP available to refer to if your condition requires a GP’s opinion.
We have four Advanced Nurse Practitioner's working from Monday to Friday, Kerry Whitley, Jane Austin, Fiona Wentel and Karen Moody.
Each day we have a minimum of two Advanced Nurse Practitioners on duty.
Jane: Monday– Wednesday
Karen : Monday, Tuesday, Thursday and Friday
Fiona: Thursday and Friday
How has this effected routine appointments?
As we have two Advanced Nurse Practitioners for on-the-day appointments this has enabled us to create more availability for routine appointments with our GP’s.
We still have appointments available to book up to two weeks ahead with all of our GP's.
Alternative appointments that you can book at the surgery include:
- Practice nurse appointment.
- Telephone consultation with a practice nurse
- Travel vaccination telephone consultation
- Phlebotomy appointments for blood tests
- Health Care assistant appointments for blood tests, blood pressure checks, ear syringing. Please note Patient Services are also trained to take blood pressures, just pop down the the surgery and ask at the reception desk.
Please make an appointment with the nurse for any of the following: Dressings, removal of stitches, cystitis, ear infections, vaginal infections, throat infections, hay fever, contraception, cervical smears, smoking cessation, overseas travel advice and vaccinations, childhood vaccinations and health advice for parents of young children, healthy heart monitoring, asthma and diabetes. If you are in doubt, seek the advice of the nurse in the first instance and she will refer you to a doctor if necessary.
Booking appointments online
You are now able to book routine GP appointments online. There will be at least two routine appointments per GP per day which are eligible for online booking. In order to book these appointments you must register. To do this please phone Patient Services on 01244 563105. Please note - for urgent appointments you must ring the surgery as they wont be available to book online.
Our medical receptionists at Patient Services may ask you for some simple details to help direct you to the correct clinician and to ensure you get an appropriate appointment.
If you work and find it difficult to attend the surgery during the day you can book an appointment at the extended access GP clinic at the 1829 building at the Countess of Chester Healthpark. This offers routine appointments every evening from 6.30pm to 8pm and on a Saturday morning. Call 0300 123 7743 to book an appointment.
We would like to remind our patients that our normal doctors appointments only last 10 minutes. You can request a longer appointment if you have several different problems to discuss.