Do It Online

We have a range of online services, processing your prescriptions electronically, booking appointments online, and viewing your medical record.

The Electronic Prescribing System (EPS) means that instead of you making the journey from the GP to collect the prescription and then onto the pharmacy, EPS makes that journey for you.  Once you have chosen a pharmacy you normally collect from and have let Patient Services know, after 48 hours (excluding weekends and bank holidays) of ordering you will then be able to collect the medication straight from the pharmacy.  If you order your prescriptions online this means that you won't have to come into the surgery at all unless requested.

Online Appointment Booking Service 

You are now able to book routine GP appointments online.  In order to book these appointments you must first register.  To do this please phone Patient Services on 01244 563105 or ask at the Patient Services Desk where you will be given a individual log in and password.  Please note - for acute 'on the day' appointments you must ring the surgery as these cannot be booked on line.

Patient Access Form

In line with government guidelines Heath Lane Medical Centre have enabled patients to view their medical records as part of Patient Access.

Being able to see your record online might help you to manage your medical conditions. It also means that you can access it from anywhere in the world should you require medical treatment on holiday.

To apply for access to your medical records, please print and complete the below online form or request a questionnaire from reception next time you are at the practice.

Patient Access Form

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