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Novel Coronavirus (COVID-19) what you need to know


Appointment Guidance

All appointments are triaged by telephone first, please call to book. GPs and Nurses will arrange face-to-face appointments with patients as required.


COVID-19 Vaccine Information

 Vaccinations are being delivered according to priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI). The vaccinations may not take place at your GP practice, but rather a local vaccination service (led by GPs, practice nurses and community pharmacists) who are responsible for delivering the vaccine to people in your community.

Please help us to deliver the COVID-19 vaccination programme safely and effectively by following this simple guidance:

1. We will contact you when is the right time for you to come forward. Please do not contact the NHS to seek a vaccine before then.

2. When you are invited for a vaccine, please act on your invite and make sure you attend appointments when you arrange them.

3. Please continue to wear a face covering and follow social distancing and hand hygiene guidance as, until a vaccine has been fully rolled out, this is the most effective way to reduce transmission of the virus and help save lives.

Information on the vaccine is available on the NHS.UK


Find your NHS Number

A new NHS Digital app allows patients to find their own NHS number.
If the app does not provide the you with your NHS number, this is usually for the following reasons:

  1. You have moved house and not advised your GP of your new address.  This may also mean you are missing out on invitations for health screening etc.
  2. You have changed surname and not advised your GP of your new name.
  3. You have changed mobile phone number and not advised your GP of your new mobile phone number.  This may also mean you are missing out on being invited for Covid-19 vaccination.
  4. You are Welsh and do not have an English NHS Number.

 https://www.nhs.uk/nhs-services/online-services/find-nhs-number/


Your Covid Recovery -

'Your Covid Recovery' is a new NHS website to support people with ongoing symptoms on their road to recovery. It is designed to help people recover from the long-term effects of COVID-19, provides information for family, friends & carers and includes information from rehabilitation experts about how to manage ongoing symptoms and health needs at home.

https://www.yourcovidrecovery.nhs.uk/


Primary care networks

Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease or suffer with mental health issues and may need to access their local health services more often.

To meet these needs, GP practices are working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in groups of practices known as primary care networks (PCNs).PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve.

Heath Lane Medical Centre is part of the Chester East PCN alongside Park Medical Centre, Boughton Medical Centre and Upton Village Surgery.

Each of the 1,250 PCNs across England are based on GP registered patient lists, typically serving natural communities of between 30,000 to 50,000 people (with some flexibility). They are small enough to provide the personal care valued by both people and GPs, but large enough to have impact and economies of scale through better collaboration between GP practices and others in the local health and social care system.


Veterans Project -

Heath Lane are trying to identify patients who are military veterans. Did you serve for at least one day as either a Regular or Reservist in the British Armed Forces? Then please inform the practice, let us know by calling 01244 563105 or emailing heathlanemedicalcentre@nhs.net including your name, DOB and that you served for at least one day as either a Regular or Reservist in the British Armed Forces.

Vetsvet 2


Number 71 - Spider Project Crisis Café

Number 71 is a new safe space for people struggling with emotional and psychological distress, and considering themselves to be in a self-defined crisis. The facility is hosted by professionals, volunteers and peers, including people with lived experience. It is open to all residents of Cheshire West and Chester aged 18+.

Run by the Spider Project, who have worked closely with Cheshire and Wirral Partnership NHS Foundation Trust and West Cheshire CCG in providing the service, Number 71 is an alternative to the traditional pathway for people who need help and support within a community setting.

For further information please see the below links:

https://www.cwp.nhs.uk/services-and-locations/services/number-71/

https://www.facebook.com/Number-71-Spider-Project-Chester-104086068011632/

Spider project


Coronavirus (COVID-19) and online appointments

Following recent updates re Coronavirus (COVID-19) the surgery have suspended all online booking of appointments for the foreseeable future. All appointments can be booked through our Patient Services Team by calling 01244 563105.

Safety is our priority and this is a precautionary measure to make sure there is no risk to patients and staff.

We will be making an announcement once the suspension has been lifted.

In the event that the practice does need to be closed, we will deal with all prescriptions electronically via Electronic Prescription Service (EPS). Please contact our Patient Services Team on 01244 563105 to sign up for EPS.



Guidance to keep you safe when attending your vaccination appointment  

Vaccination Appointment Guidance


Useful Links

Chester Maternity Voices - Regular updates re local maternity services. 

https://www.facebook.com/pg/chestermaternityvoices/posts/?ref=page_internal

Rethink.orgInformation regarding looking after your mental health during COVID-19

https://www.rethink.org/news-and-stories/blogs/2020/03/managing-your-mental-health-during-the-coronavirus-outbreak/

Countess of Chester Hospital Facebook PageRegular updates re hospital services

https://www.facebook.com/CountessOfChesterHospital/

NHS.UK - Advice re Coronavirus, self-isolation and syptoms

https://www.nhs.uk/conditions/coronavirus-covid-19/

Mind.org.uk - Help/guidance for your wellbeing 

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

SilverCloud - Online self-referral service that will give patient's to Cognitive Behaviour Therapy (CBT) techniques for anxiety and depression. 

 http://www.cwp.nhs.uk/services-and-locations/services/western-cheshire-iapt/self-referral-and-how-to-get-help/


Coping Strategies During COVID-19


Four Key Messages re COVID-19


Daily planner for spending time at home


Virtual Tour

We now have a virtual tour available on Google Maps! Explore our practice below


Statement regarding access to GP appointments

Contrary to media reports and comments Heath Lane Medical Centre would like to confirm to our patients that they have access to 24 hour 365 day urgent care appointments both through GP’s at the Practice during normal practice hours and the out of hours service based at the Countess of Chester Hospital when the practice is closed. Heath Lane patients have access also to routine GP appointments in the extended hours service which operates Mon – Fri 18.30 – 21.30 and Sat & Sun 9am-6pm and Bank Holidays 9am-2pm, this is in addition to routine care accessible at the practice during normal practice hours, and can be booked in advance via patient services. The extended hours service can also be used for dressings, phlebotomy and the physio first service.


Surgery Facebook

Did you know we are on Facebook?

Click here to see our Facebook page, which we will be updating regularly with services, campaigns, practice news and much more.


Text Messaging Service

Our practice uses a text messaging service. 

This is a secure system that allows the practice to proactively contact patients regarding the following:

  • Reminders or notifications.
  • Letting you know when your annual review is due.
  • To ask you to contact the surgery.
  • Inform you if test results are normal or providing advice.

Please be aware that the message will be from "HeathLaneMC". For this service to work, we ask that all patient's inform us of their up-to-date mobile number. You can do so by contacting our Patient Services Team on 01244 563105, updating your details through Patient Access, sending an email to heathlanemedicalcentre@nhs.net or by letting us know when you're in the surgery.

You have the right to opt out from this service at any time, all you need to do is let our Patient Services Team know and they would be happy to help.


Transfering Your Electronic Health Record

GP2GP is the technology that transfers your electronic health record directly and securely from your previous GP when you register at this practice. When patients move practices, paper medical records can take weeks to arrive but GP2GP transfers are faster, more reliable and more secure than the existing paper-based method of transferring patient records.

For further information please click on the following link: 

Electronic Record Transfer 


Cheshire Care Record

The Cheshire Care Record is a summary care record that gives care providers a quick holistic view of your care from all health and social care services in Cheshire. It is a collaboration between GP's, hospitals, community care, mental health and social care services provided across Cheshire to provide health and social care information in one digital record. 

For further information, please click on the following link:

www.cheshirecarerecord.co.uk

Health News from the BBC and the NHS

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